![]() ![]() I say this because it seems the accuracy of the data has been a bit off as of late, and I'm hearing that not only within my organization but also from comments and posts from others within the recruiter community that I run. I also run a Facebook group of about 10,000+ recruiters (the Headhunter & Executive Recruiter Community)where we frequently recommend tools to the recruiter community. The tool is super fast, and that's a huge help when you're scraping big list.ĭo you provide some context to this answer, I use seamless for two of my companies - The Kineta Group (a recruitment firm) as well as The Digital Headhunter (a training company for search firms). I would say the biggest strength to seamless is going to be the speed at which you could build list off of LinkedIn. As it stands right now, I'd say it's a great tool with poor customer service and support, which is why I've stopped recommending it in my training programs. I think if they improve their customer service significantly, they'll have an unbeatable tool. I get the strong oppression that they care more about client acquisition than client retention, and when they get you as a client they pretty much forget about you as long as you're on recurring billing. ![]() I've heard similar stories from the recruiters in my community as well. In fact, I sent an email to seamless just last week about that very subject, and of course I get no response which is par for the course it seems. I never have that, even after 2 years as a client. I have five licenses right now, and I would imagine that for someone spending a fair bit of money with the company, that I would have a customer success manager reaching out occasionally to make sure everything is going well with the platform. My biggest gripe is the customer service. I will admit its not the same tool as zoominfo, and so its unfair to compare the two, so for what it is it works really really well. Furthermore, Mubasher had an interview with an official from the DFM-listed Aramex.Comments: The tool itself is quite good, even if it does have some accuracy issues when it comes to its data. ![]() On the other hand, the first day of Seamless Saudi Arabia 2023 witnessed a partnership agreement between OneCard and a Tadawul-listed bank. This is in addition to Pakistan, the US, and the UK. Unifonic was established in 2006 and is currently operating through different offices in Saudi Arabia, the UAE, Egypt, Jordan, and Turkey. The platform elaborated that the acquisition of Sestek in 2022 managed to allow Unifonic to endorse its AI offerings by adding market-leading voice recognition technology. Our goal is to seamlessly integrate AI across our platform and solutions, facilitating effortless communication and creating personalized and effective interactions.” Unifonic has incorporated the Natural Language Understanding (NLU) module into its chatbot to discern intent with greater precision and be able to learn from user interactions with machine learning (ML) algorithms.ĬOO at Unifonic, Mohammed Sleeq, said: "At Unifonic, we believe in the transformative potential of AI to enhance customer engagement and deliver exceptional experiences. It will further offer seamless connections between brands and customers as it will have the ability to qualify leads, in addition to providing 24/7 support and increased cost optimisation. However, if the chatbot encounters an inquiry beyond its capabilities, it promptly redirects the interaction to a human agent to ensure a seamless customer experience.Ĭatering to users in English, Arabic, and Urdu languages, the chatbot will leverage AI to collect and analyse behavioral patterns and human language in order to perform precise interactions and engagement with customers. The tech tool will handle common inquiries and tasks while allowing human agents to focus on complex and value-added customer encounters. The company assured that its AI chatbot will not be replacing human contact as it was developed to augment and empower it, according to a press release. Riyadh – Mubasher: The Middle East's customer engagement platform Unifonic has presented its artificial intelligence (AI)-powered chatbot on the first day of Seamless Saudi Arabia 2023, which kicked off in the Saudi capital on Monday, 4 September.
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